HOSPITALITY OPERATIONS
• Food & Beverage Management: This includes Food Production, Food & Beverage Service, and topics like menu planning, beverage selection, and food safety.
• Front Office Management: Covers registration, reservations, guest relations, and using property management systems.
• Housekeeping Managem
ent: Focuses on room cleaning, linen management, and maintaining a clean and safe environment.
Six Months Foundational
Knowledge of Food and Beverage Management
• Introduction of Hospitality Management: Give a brief idea about various task in the Hospitality
Industry.
• Fundamentals of Management: Basic Management principles and leadership.
• Food and Beverage Marketing: Learning about marketing strategies and customer point of view and promotions techniques in food and beverage sector.
• Hotel and Restaurant Operations Management: Learning about Customer service and managing an integral part of hotel.
• Food Production: Includes learning about food preparation techniques, ingredient management, and food safety
• Food and Beverage Control: Focus on cost control and purchasing ,receiving ,storing and issuing of food and beverage.
• Marketing and Sales: Focuses on promoting food and beverage offerings and attracting customers.
• Menu Management: Menu planning, pricing strategies, and adding nutritional aspects.
• Food Safety: Ensures compliance with the Food safety regulations and hygiene standards.
• Beverage Service: Covers various beverages, their preparation, and service.
• Food Production and Service: Learning about different types of food and beverage styles.
• Cost Control and Analysis: Exploring methods of controlling costs, identifying variance, and improving
• Food and Beverage Service Practices: Training in table setting, service techniques, guest interaction, and different types of beverage service.
• Restaurant Operations: Practical experience in restaurant set-up service, and guest management.
• Bar Operations: Hands-on training in Bar setup up cocktail preparation, and different beverage service.
• Kitchen Operations: Practical experience in food preparation, portions, and quality control.
• Cuisine and Menu Development: Exploring different types of cuisines , menu planning, and recipe development.
• Event Management: Execution of food and beverage events.
Three Months in Front Office Department
• Customer Interaction: Greet guests, answer phones, provide information, and handle inquiries.
• Reservation Management: Process reservations, manage bookings, and ensure availability.
• Guest Services: Manage check-ins and check-outs, provide concierge services, and handle guest requests.
• Financial Management: Manage guest accounts, handle payments, and process check-outs.
• Communication Hub: Serve as the central point of contact for guests and coordinate with other departments like housekeeping and maintenance. Examples of Roles within the Front Office Department:
• Receptionist: The primary point of contact for guests.
• Concierge: Provides information, makes reservations, and assists with guest needs.
• Reservation Agent: Handles reservations and manages bookings.
• Front Office Manager: Oversees the entire department and ensures smooth operations.
• Night Auditor: Handles financial transactions during the night.
Three Months on Housekeeping Department
KEY RESPONSIBILITIES AND FUNCTIONS:
• Cleaning and Maintenance: Regularly cleaning and maintaining guest rooms, public areas, and back-of-house areas to ensure a clean and comfortable environment.
• Linen and Laundry Services: Managing linens, towels, uniforms, and guest laundry, including washing, ironing, and distribution.
• Guest Services: Responding to guest requests or complaints related to housekeeping services.
• Inventory Management: Maintaining inventory of cleaning supplies, linens, toiletries, and other items.
• Decor and Ambience: Contributing to the overall decor and ambiance, including furniture placement and linen choices.
• Hygiene and Sanitation: Ensuring high standards of cleanliness and hygiene in all areas, especially restrooms, pools, and other public spaces.
• Safety and Security: Contributes to the overall safety and security of the hotel by maintaining a clean and organized environment.
• Inter-departmental Coordination: Working with other departments, such as the front office, to ensure smooth operations.